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The Cisco 700-651 exam validates foundational knowledge for Cisco Customer Success Managers (CSMs). It certifies skills in driving customer adoption of Cisco solutions, managing customer lifecycle stages, and aligning Cisco technologies with business outcomes.
Unlike CCNA/CCNP, the 700-651 emphasizes customer success strategies, including onboarding, adoption metrics, and renewals. It targets roles ensuring customer satisfaction, not technical deployment.
The exam covers:
Customer Health Scores (e.g., adoption rates, NPS/CSAT)
Cisco Customer Success Portfolio tools (e.g., CX Cloud, Success Tracks)
Stakeholder alignment strategies (e.g., Executive Sponsor programs).
Yes. The exam includes scenarios where candidates must prioritize actions for resolving adoption barriers, mitigating churn risks, or leveraging Cisco’s Success Tracks for issue resolution.
It tests knowledge of renewal lifecycle management, including identifying upsell triggers and aligning Cisco’s solutions to customer growth goals.
The exam emphasizes using tools like Cisco Success Tracks (guided adoption plans) and CX Cloud Analytics to proactively address customer needs and measure success outcomes.
The exam includes 55-65 multiple-choice and scenario-based questions, to be completed in 90 minutes. Cisco uses a scaled scoring system (300-1000), with a passing score typically around 820.
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