Passleader Salesforce Field Service Lightning program FSL-201 Exam Questions
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FSL-201 FAQs
What is the Salesforce FSL-201 exam?
The Salesforce FSL-201 exam is designed for professionals who want to demonstrate their expertise in Salesforce Field Service Lightning (FSL). This certification exam tests your ability to configure, manage, and optimize field service operations using Salesforce Field Service Lightning, including service appointment management, dispatching, and workforce optimization.
How does the Salesforce FSL-201 exam differ from the Salesforce Service Cloud exam?
The Salesforce FSL-201 exam focuses specifically on Field Service Lightning and its use in managing field service operations, such as dispatching, scheduling, and asset management. In contrast, the Salesforce Service Cloud exam focuses on the broader aspects of customer service management, including case management, knowledge base, and service automation within Service Cloud. While both exams involve customer service, the FSL-201 exam is tailored to professionals who are working with field service operations and mobile service management.
What is the format of the Salesforce FSL-201 exam?
The Salesforce FSL-201 exam consists of 60 multiple-choice questions. You are given 105 minutes to complete the exam. The questions evaluate both your theoretical knowledge and practical experience in configuring and managing Field Service Lightning features, such as scheduling, dispatching, work orders, and mobile app configuration.
What is the passing score for the Salesforce FSL-201 exam?
To pass the Salesforce FSL-201 exam, you need to achieve a score of 65% or higher. This means you must answer at least 39 out of 60 questions correctly. The exam is designed to test your ability to implement and optimize Field Service Lightning solutions, with a focus on key operational tasks such as dispatching, scheduling, and mobile configuration.
