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CSA FAQs
What is the ServiceNow CSA Exam?
The ServiceNow Certified System Administrator (CSA) exam is designed to validate your skills and knowledge in managing and configuring the ServiceNow platform. It tests your ability to configure, administer, and troubleshoot ServiceNow instances. Passing this exam certifies that you have the expertise to manage and maintain ServiceNow in real-world environments.
What is the eligibility for the ServiceNow CSA exam?
To be eligible for the ServiceNow CSA exam, candidates must complete the ServiceNow System Administrator Fundamentals training. This training is typically provided through ServiceNow’s official training programs, and the candidate should have hands-on experience with the platform in order to succeed in the exam.
How many questions are on the ServiceNow CSA exam?
The ServiceNow CSA exam consists of 60 multiple-choice questions. The questions are designed to assess your understanding of the ServiceNow platform’s key areas, such as user interfaces, core configuration, security, and reporting.
What topics are covered in the ServiceNow CSA exam?
The ServiceNow CSA exam covers various topics, including:
- User Interface & Navigation (25%)
- Collaboration (25%)
- Database Structure (15%)
- Reports & Dashboards (15%)
- ServiceNow Administration (20%)
What is the passing score for the ServiceNow CSA exam?
The passing score for the ServiceNow CSA exam is typically 70%. This means you must correctly answer at least 42 out of the 60 questions to pass the exam.
How much time is allowed for the ServiceNow CSA exam?
You are given 90 minutes to complete the ServiceNow CSA exam. This includes reading and answering all 60 multiple-choice questions.
How do I schedule the ServiceNow CSA exam?
To schedule the ServiceNow CSA exam, you need to:
- Create an account on the ServiceNow CertMetrics portal.
- Register for the exam and choose your preferred exam provider (such as Pearson VUE).
- Pay the exam fee, which is typically $150 USD.
- Select your exam date and time based on availability at a nearby test center or opt for an online proctored exam.
